At Sood General Store, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations or may arrive damaged. This Return & Replacement Policy outlines our procedures to make your shopping experience as smooth as possible.
| ⚠ IMPORTANT NOTICE: We do NOT offer cash refunds or money returns. We only provide product replacement for damaged, defective, or incorrect items. |
1. Replacement Eligibility
We offer product replacement in the following cases:
• Damaged Products: Item received with physical damage or broken parts
• Defective Products: Item not functioning properly or has manufacturing defects
• Wrong Product: You received a different item than what you ordered
• Incomplete Order: Missing items from your order
2. Replacement Timeline
• Requests must be submitted within 7 days of receiving your order
• We will review your request within 1-2 business days
• Approved replacement products will be shipped within 3-5 business days
3. How to Request a Replacement
To request a replacement, please follow these steps:
Step 1: Contact our customer support team at support@soodgeneralstore.com
Step 2: Provide your order number and details about the issue
Step 3: Include clear photos of the damaged/defective/wrong product
Step 4: Include photos of the packaging (if applicable)
Step 5: Wait for our team to review and approve your replacement request
4. Conditions for Replacement
To be eligible for a replacement, the following conditions must be met:
• The product must be in its original condition with all tags and labels intact
• The product should not show signs of use, wear, or alteration
• All original packaging, accessories, and manuals must be included
• Valid proof of purchase (order number or receipt) must be provided
5. Non-Returnable Items
The following items are NOT eligible for replacement:
• Perishable goods (food items, flowers, etc.)
• Personal care and hygiene products (opened or used)
• Intimate or sanitary goods
• Products marked as ‘Final Sale’ or ‘Non-Returnable’
• Custom or personalized items
• Gift cards and vouchers
6. Shipping Costs
• If the product is damaged, defective, or incorrect due to our error, we will cover all shipping costs for the return and replacement
• In all other cases, shipping costs will be determined on a case-by-case basis
7. Refund Policy
Please note: We do NOT provide cash refunds or money returns under any circumstances. We only offer product replacement for eligible items. If a suitable replacement is not available, we will work with you to find an alternative solution, such as store credit for future purchases.
8. Contact Information
For any questions or concerns regarding our Return & Replacement Policy, please contact us:
Email: support@soodgeneralstore.com
Website: www.soodgeneralstore.com
Response Time: We aim to respond to all inquiries within 24-48 hours
9. Policy Updates
Sood General Store reserves the right to update or modify this Return & Replacement Policy at any time. Any changes will be posted on our website with the updated date. Customers are encouraged to review this policy periodically to stay informed about our replacement procedures.
| Thank You for Shopping with Sood General Store!Your satisfaction is our priority. We appreciate your trust and business. |